Getting an instant quote is quick and easy! Simply use our advanced online booking portal and enter all the necessary booking details. Once you've provided the required information, you can instantly view the quote before proceeding to confirm your booking.

Booking a taxi is easy. You can book through website, or by calling our customer service on 01782 39 39. Simply provide your pickup location, destination, and preferred time, and we will arrange a taxi for you.

Absolutely! We welcome pre-booked journeys and allow bookings up to 3 months in advance of your travel date. When making your reservation, you'll have the option to specify your preferred pick-up date and time, ensuring a seamless and convenient experience.

Absolutely! You have the flexibility to cancel or make changes to your reservation until the driver departs to the meeting point. If your cancellation or changes are made up until 48 hours before your scheduled arrival date, you can simply reach out to us via email to inform us of your request. However, if it's within 48 hours of your arrival date, we kindly request that you contact our customer support team directly by phone at 01782 39 39 39. They will be available to assist you promptly. Our cancellation policy can be found in our T&C's.

Certainly! You can have more than one pick-up or drop-off on your journey. To add additional stops, please use the 'via' feature on our online booking portal. Alternatively, you can call us at 01782 39 39 39, and our team will be happy to assist you in arranging your multiple stops for a smooth and customized travel experience.

Our waiting time policy is as follows:

For non-airport journeys, we offer a five-minute grace period before waiting time is accrued. For ASAP bookings, the five minutes start from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. Once you enter the 6th minute, additional waiting time charges will apply. Please refer to our Terms and Conditions for details on the additional charges.

For airport journeys, we provide a 60-minute grace period for both domestic and international flights before waiting time is accrued. After this period, waiting time fees will apply from the 61st minute for domestic flights and international flights. Additional waiting time charges can be found in our Terms and Conditions.

No, smoking is strictly prohibited in all of our vehicles. It is important to note that smoking inside a vehicle is also against the law. We prioritize the comfort and well-being of all our passengers, and we appreciate your cooperation in maintaining a smoke-free environment.

To provide you with the best service, we kindly request that you specify your luggage requirements when booking your transfer. It is essential to select the most suitable vehicle size during the booking process, as it ensures a comfortable journey for you and your belongings. If you have any doubts or questions about which vehicle to choose, please refer to the vehicle information details on the booking page. We appreciate your cooperation and look forward to offering you a pleasant and stress-free travel experience.

Unaccompanied minors under 13 are not allowed to travel in our passenger vehicles. In exceptional circumstances, we may allow teenagers aged between 13 and 16 to travel unaccompanied, subject to the parent/guardian's consent at the time of booking. If we accept a booking for an unaccompanied teenager aged between 13 and 16, we will strictly adhere to the designated destination address, except in cases of emergencies. Please note that we do not accept any additional responsibility for any minor or teenager who travels unaccompanied in a passenger vehicle. Safety remains our top priority.

Absolutely! We are a fully licensed company approved by the Stoke on Trent City Council (Operator Licence Number: 333090) and the Newcastle under Lyme Council (Operator Licence Number: 16724). This licensing ensures that we meet all the necessary requirements and regulations to provide reliable and professional transportation services. Your safety and satisfaction are our top priorities, and our licensing is a testament to our commitment to maintaining the highest standards in the industry.

While we do not provide child seats, you are more than welcome to bring your own child seat for the journey. We prioritize the safety and comfort of our passengers, especially children, and encourage you to ensure that your child is securely and appropriately seated during the transfer.